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Trouble Shooter

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March 2010
 
Satellite Box

Q.1 : How to connect two TV's to one satellite box? I want the same picture on both TV's? (Abbas Rizwi, Karachi)

Ans: The simplest way would be to use the video output for one of the TV's and the RF output for the other one. This requires no extra devices to buy, just a bit of cable. If you want to use the RF output for both, just connect an RF splitter to the RF output of the satellite box, and then one cable from that to each TV.If you want to use the video output from the satellite box (instead of RF), you'll need an appropriate splitter. Depending on what sort of video signal you have (composite, S-VHS, component, or HDMI), you'll need that type of splitter.


Weak Signals

Q.2 : When I change channels on my satellite receiver, there is a significant pause with a black screen. Is this an inherent feature or is there anything that can eliminate that lag time? (Khurshed Alam, Hyderabad)

Ans: This is normal. It takes the receiver some time to properly decode the compressed video signal received from the satellite or digital cable system. You need to wait until the receiver receives at least one key frame in the signal. This delay is unavoidable and an inherent part of the video compression scheme used during transmission.


Terrestrial Interference

Q.3 : What is Terrestrial Interference (TI) and how does it affect my system? What can be done about it? (Sajid Aziz, Lahore)

Ans: TI is anything operating on a microwave transmission which is the same as your satellite receives. Depending on the severity of the TI, your screen may be totally snowy or wavy, or you may see "sparkles" in bright or dark colors on your picture. TI may not affect every channel. It may only be apparent at certain times of the day. Various types of TI filters are available and may help eliminate the problem.


Satellite Problem

Q.4 : All of my odd/even channels are out on every satellite. What causes this? (Faran Iqbal, Peshawar)

Ans: Usually this is caused by the Low Noise Block Downconverter (LNB) not functioning properly. LNB is the component responsible for converting the bulk signal your satellite dish receives and breaking it down into frequencies that are recognizable by your satellite receiver.


Missing Channels

Q.5 : I'm missing odd channels on some satellites and even channels on other satellites. I've tried adjusting the skew and it does not help. Why? (Sumeer Khan, Quetta)

Ans: There may be a lose wire somewhere between your satellite dish and your satellite receiver. If you have verified that all of the wiring from your dish to your receiver is tightly connected, the servo motor on the dish has most likely malfunctioned.


Signal Loss

Q.6 : This summer I lost all my channels from noon until about 7 pm. almost every day. I've never had this problem before. (Anil Peter, via e-mail)

Ans: A: The LNB on the dish may have become temperature sensitive. Extreme heat or extreme cold may cause all your channels to go out. Check the temperature the next time it goes out and check it again when it comes back on. If there is a big difference, 90 when it goes out and 70 when it comes back on, the LNB may need to be replaced.


Snowy Channels

Q.7 : All of my satellite channels are snowy and tuning east/west does not help like it usually does. What is the problem? (Zafar Ali, via e-mail)

Ans: A: If the dish outside is not pointing directly at each satellite, then east/west tuning will not help. The dish needs to be realigned or adjusted.


Signal Quality

Q.8 : The signal quality on my pay channels is 80-100 but the picture still looks fuzzy. Could it be my dish? (Asad Iqbal, Islamabad)

Ans: If you have a very high signal quality then the problem is not in the dish itself. It is either a problem within the receiver, a bad cable, or the connection.


Good Sound

Q.9 : All my satellite channels are perfectly clear with good sound except one. It is fuzzy and has a voice message telling me the channel has been scrambled. Why am I receiving that message when I have paid for the channel? (Kamiz Raza, via e-mail)

Ans: You need to adjust the video fine tune on that particular channel. The procedure varies per receiver.


LNB Problem

Q.10 : On every satellite all my higher numbered channels are out but the lower ones are perfect. I had the LNB tested and it is fine. Is it tuning? (Amjad Khan, Lahore)

Ans: A: This is caused by the tuner inside the receiver malfunctioning.


 

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